Postal Disruption

How to Stay Connected

Here’s what you need to know about accessing account information and paying your electricity bill during a postal service disruption.

Accessing Account Information

Newfoundland Power customers can access their account information, including account balances and payment dates, 24 hours a day via the My Account online portal or through our automated telephone system at 1-800-663-2802. If you haven’t already done so, you can also choose the convenience of receiving your electricity bill by email through our ebills program. Simply sign up online or call us at 1-800-663-2802.

Making payments

Newfoundland Power customers have several options available when it comes to paying their electricity bill. You can choose to:

• Join Newfoundland Power’s Automatic Payment Plan;
• Pay over the telephone via your financial institution;
• Drop off payments along with the bottom portion of your electricity bill at our Area Office Deposit Boxes, 24 hours a day. These are drop boxes only and there are no cashier facilities on site; or,
• Pay with a credit card for a fee through PaySimply, a third party online payment service.

Please note: payment is due 30 days after your electricity bill has been issued. Please consult your paper or electronic electricity bill, or login to your online account to determine your next payment and discount dates.