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Security Precautions

You are responsible for all security precautions you deem necessary to ensure information displayed or downloaded from our site about you, is kept secure at your location.

System Security

To prevent unauthorized access, maintain information accuracy, and ensure the appropriate use of information, Newfoundland Power has designed and instituted appropriate physical, electronic and administrative procedures to safeguard and secure the information that is collected on Newfoundland Power's website. To assist us with this we utilize "Secure Sockets Layer (SSL)" technology.

You will know this technology is being used by looking at the website address your browser displays for the page you are currently looking at. The address will begin with "http://" in standard, non-secure mode and "https://" in secure mode. The "s" stands for "secure." Another way to check the security of your connection is to look at the lower left-hand corner of your browser window after accessing our site. If you see a small picture of an unbroken key or a closed lock (depending upon your browser), then SSL technology is in use and your information is coded using this secure technology.

SSL technology works by using a private key to encrypt data that is transferred over the Internet.


In order to complete certain transactions, such as viewing your account information, we need to validate who you are. We do this by requesting you enter your login id and password before letting you access certain pages on our site.

To save you time, you have the option of saving this information on your own PC so you don’t have to re-key it next time. When you indicate you wish to save this information we do this by sending a file called a "cookie" to your computer. This is very common on commercial websites however it is important you understand the security implications with using cookies. To prevent someone who has access to your computer from accessing your personal information on Newfoundland Power’s website, we recommend that you do not save your "login" information.

A "cookie" is a file of information that a Web site can send to your computer when you link to that site. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a web site is about to send a cookie file. Cookies are often used to recognize repeat users, track usage patterns and make other activities easier when you re-visit a site. A cookie does not extract personal information about you.

IP Addresses

An IP address uniquely identifies your computer when you are connected to the Internet. We capture your IP address when you link to our web site. We use IP addresses to manage the Newfoundland Power system, analyze trends, administer the site, track user’s movement within our web site and gather broad demographic information for aggregate use. An IP address is just a unique number and is not linked to personally identifiable information.