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Privacy Policy
Frequently Asked Questions
What is Personal Information?
Personal information refers to information (whether factual or subjective)
about an identifiable individual, regardless of the format in which it is
recorded. Personal information collected and recorded by the Company includes:
- ID numbers such as social insurance number, drivers licence number,
etc.;
- billing and electrical consumption records;
- service and equipment;
- credit information;
- work orders and work summaries;
- service contacts;
- program participation;
- supplier performance issues;
- information obtained for the purpose of supplier registration with
Newfoundland Power and the negotiation and implementation of contracts; and,
- any other relevant information regarding the provision of electrical
service as provided under the Public Utilities Act.
For the purposes of this Policy, personal information does include
information about customers or suppliers that can lead to the identification of
an individual. It does not include generic customer information where
specific individuals cannot be identified.
Does Newfoundland Power ask for personal information through this Website?
Users of this Website can open, close and request changes to their account
with Newfoundland Power. Utilizing this feature requires the user to complete a
form. During this process the user is required to provide contact information
(such as name, address, telephone number, email address, etc.), payment
information (such as bank account number) and demographic information.
How does Newfoundland Power use the personal information it collects?
Newfoundland Power collects, uses and discloses personal information for the
following purposes:
- Establishing and maintaining a customer relationship for the delivery of
electrical services, and related services and programs in accordance with
the provisions of the Public Utilities Act, including keeping records of the
customer relationship;
- administering its billing and accounting systems;
- making credit approvals and related practices such as monitoring
customer payment histories, evaluating customer credit standing and
exchanging credit information with credit reporting agencies and bureaus, as
required;
- assessing electrical system requirements;
- researching and developing new products and / or programs to better
serve customers; and,
- ensuring compliance with regulatory, legal or other applicable
legislation and establishing and maintaining a supplier relationship to
support the acquisition of materials and services necessary for the delivery
of electrical services in accordance with the provisions of the Public
Utilities Act.
Does Newfoundland Power share personal information with outside parties?
If so, with whom?
Under normal circumstances, Newfoundland Power will not use personal
information for any other purpose than that which was intended as outlined
above, unless it obtains fresh consent from the customer or supplier.
Special circumstances where personal information may be collected, used or
disclosed without the customer’s or supplier’s consent or knowledge would be in
accordance with the provisions of the governing legislation such as: to a third
party acting for Newfoundland Power for the purpose of collecting a debt; in
compliance with a subpoena or other court order; or, otherwise in accordance
with the law. Other examples include situations where it would be clearly in the
interests of the customer or supplier, but where consent cannot be obtained in a
timely manner, or in the case of an emergency where the life, health or security
of the customer or supplier is threatened or otherwise at risk.
Will Newfoundland Power use personal information for direct mailings?
Newfoundland Power may send you information about electrical service that may be
of interest to you. Newfoundland Power may also send you information about the
corporate charity initiative such as The Power of Life Project. The Power of
Life Project is a cancer education and awareness initiative that's raising
funds for cancer treatment, screening and education programs as well as
promoting healthy living.
Does Newfoundland Power use “cookies”?
A “cookie” is a file of information that a Website can send to your computer
when you link to that site. Most browsers provide a simple procedure that will
enable you to control whether you want to receive “cookies” by notifying you
when a Website is about to send a “cookie” file. “Cookies” are often used to
recognize repeat users, track usage patterns and make other activities easier
when you revisit a site. A “cookie” does not extract personal information about
you.
In order to complete certain transactions, such as viewing your account
information, Newfoundland Power needs to confirm who you are. This is done by
asking you to enter your login id and password before letting you access certain
pages on the Website.
To save you time, you have the option of saving this information on your own
PC so you do not have to retype it again. When you indicate you wish to save
this information a file called a “cookie” is sent to your computer. This is very
common on commercial Websites, however it is important you understand the
security implications of using cookies. To prevent someone who has access to
your computer from accessing your personal information on Newfoundland Power’s
Website, it is recommended that you do not save your login information.
Does Newfoundland Power use the Internet Protocol addresses?
An Internet Protocol (IP) address uniquely identifies your computer when you
are connected to the Internet. Newfoundland Power captures your IP address when
you link to its Website. IP addresses are used to analyze trends, administer the
Website, track user’s movement within the Website and gather broad demographic
information for combined use. Your IP address is not linked to personally
identifiable information.
What is Newfoundland Power’s policy with respect to the privacy of
personal information?
Newfoundland Power collects, maintains and uses customer information in order
to provide services, products and programs that best meet the needs of its
customers. The Company respects the privacy of its customers and recognizes the
need to protect their confidential information. The Company maintains the
confidentiality of any information customers provide, and in handling such
information, complies with the Protection of Personal Information and Electronic
Documents Act. Newfoundland Power endeavours to keep customer information
current and accurate, and to safeguard it from unauthorized access. Except as
required by law, Newfoundland Power does not disclose customer information to
third parties.
Click here to review Newfoundland Power’s Privacy Policy (PDF)
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