How to Prepare for an Outage
At Newfoundland Power, we are committed to providing our customers with safe and reliable power. Unfortunately power outages do sometimes happen. When they do, our employees are committed to restoring power quickly and safely, 24 hours a day, in all kinds of weather. By following this advice, you will be better prepared to deal with an outage to prevent personal injury and/or damage to your equipment or facilities.
Special Care Customer List
The special care customer list is for customers who require electricity for medical purposes and would like to be
notified of planned outages in advance. This listing contains customer contact information and a brief description
of their special health requirements (i.e. reliance on oxygen machine or dialysis). If an outage is planned for your
area, a Customer Service Specialist will attempt to make direct contact with special care customers as soon as
possible to allow them to make important health decisions or alternate arrangements.
Register with Newfoundland Power's Outage Reporting Service to be added to our special care customer call
list by calling 1-800-663-2802.
Please note: This may not always apply during unplanned outages, such as those related to weather or damage to the
electricity system. In these instances, all resources are allocated to restoring power as quickly and safely as
possible. If you don’t hear from us, please contact us if you have questions or concerns.
Prepare for Power Outages in Advance
It is always a good idea to be prepared in case a power outage occurs. Here is how you can be prepared.
- Emergency kit: Keep the following in a convenient place: flashlights with extra batteries, matches, candles with holders, a battery powered or windup radio, and extra fuses for your electricity panel.
- Life support equipment: People dependent upon life support equipment should always have a backup power supply available and have it checked and tested regularly. Arrangements should also be made with a family member or friend for transportation to a hospital where emergency power is available.
- Water and food: Store several clean containers with water for drinking if your water supply is dependent on electricity. If there is a danger of freezing, drain water lines and water beds, and put non-toxic antifreeze in the toilet, sink traps and floor drains. Keep non-perishable food items and a can opener in a convenient place. Do not open the refrigerator or freezer unless it is necessary.
- Lighting and heating: Use candles for room lighting and flashlights for moving around. Never leave small children or pets alone in a room with a lit candle. Keep doors and drapes closed. If you have a wood stove or fireplace, light it before the house cools down. Don’t use camp stoves, barbecues or kerosene heaters indoors because they produce poisonous fumes.
- Portable or back-up generators: Do not plug a portable generator into the wiring system of a home or building. This action could result in serious injury to utility workers. Plug individual appliances directly into the portable generator.
When a Power Outage Occurs
- Check lights in your home to see if they are working, and check to see if your neighbours have power. If others still have power, it may be a tripped breaker or a blown fuse that has caused the outage.
- If there are no lights on in the neighbourhood, call Newfoundland Power’s outage reporting service (1-800-474-5711) to receive outage information, or to report an outage, downed wires, trees or broken poles.
- To avoid damage to your appliances and equipment, and to reduce the load on the electricity system when power is restored, we recommend you:
- unplug all electronic equipment and appliances such as TVs, computers, microwaves and stereo equipment;
- turn off your range, washer, dryer and water heater;
- turn your thermostats to the lowest setting or switch them off; and
- keep only one light on to let you know when power has been restored.
- If your basement floods, don't enter unless you're sure the water is not in contact with a source of electricity such as an appliance or heater, electrical outlet or extension cord. Call an electrician to disconnect the power before entering if you are unsure. Never touch a circuit breaker with wet hands or while standing on a wet floor.
- Turn on your battery powered radio to get information about the outage.
When Power is Restored
- Wait 15 minutes before turning up thermostats. For individually controlled heaters, turn them on one at a time over a 30- to 60-minute period.
- Turn off any standby heating.
- Wait at least 15 minutes before turning on your electronic equipment and appliances.
- To get rid of any antifreeze that you used during the outage flush toilets, sinks and floor drains.
- If flooding occurred, have an electrician check your electricity system before turning the power back on.
- Restock any emergency supplies used during the outage.